FAQ’s

Easy – we make 4 promises to all our patients:

  • We promise to take the time to accurately assess and treat your condition and take the time to explain what’s going on in a way that you understand – afterall this IS about you.
  • We promise to do everything we can to get you pain free. You won’t be rushed in for quick fix – we aim to treat the cause of your pain at its source.
  • We promise to greet you with a smile. It might not sound like much, but our patients tell us that the relaxed and friendly staff sometimes have them feeling better before the treatment has even started.
  • We promise to work as part of your medical team. We always liase with your GP to keep them informed of your progress. We are also affiliated with an Occupational Physician and Sports Physician and are in frequent contact with many specialists.

All of the Physiotherapists at 4 Life Physiotherapy are registered with the major Private Health Insurer’s in Australia. Private Health Insurance companies do not require a medical referral for physiotherapy and massage services. A medical is only required if you are making a claim under Workers Compensation, Motor Vehicle Accident Insurance, Enhanced Primary Care (EPC) or Veterans Affairs.

As all of our Physiotherapists are registered with all major Private Health Insurer’s in Australia, our services are covered to the extent that your policy provides. Thanks to our HICAPS claiming system, we can make an immediate claim to your insurance company and you only need to make the gap payment. Please contact your particular health insurance company for more details if you are unsure.

Payment is required at the time of your appointment and can paid be in cash, EFTPOS or on a credit card (Note that American Express and Diners Club cards are not accepted). Due to our HICAPS instant claiming system, we can claim the private health insurance rebates for most private health insurers on the spot.

We understand that many patients feel great after visiting 4 Life Physiotherapy and may no longer require a scheduled appointment. We kindly request that you provide 24 hours notice to cancel your appointment.

We are happy to offer same day appointments when available. Call us now on 9583 5200 for the earliest available appointment.

Firstly… welcome! Thank you for choosing 4 Life Physiotherapy. Please aim to arrive 10 minutes before your first appointment to complete any relevant paperwork – it may surprise you, but we run on time for greater than 95% of our appointments. Please bring any referrals, relevant test results such as x-rays, MRI’s, CT scans and Ultrasounds. If you are taking multiple medications, or have a complex medical history it may be helpful to bring a list with you.

Please wear clothing that will allow the Physiotherapist to expose the area that needs to be assessed and treated. If you are attending the gymnasium or an exercise class, please wear appropriate gym attire and bring a towel with you.

Please ensure that you bring a current driver’s license with a photograph for identification. Appointments are made to allow atleast 15minutes to complete the paperwork required prior to the testing process commencing. Please ensure that you wear clothing that will enable the Physiotherapist to view your spine, shoulders, arms and legs. You will need to be comfortable performing lifting and other manual tasks as well as performing a fitness test.